The British embassy in Madrid has issued details of the U.K. Government’s repatriation scheme following the overnight fall into administration.
The operation is being undertaken in conjunction with the Civil Aviation Authority who have released the following statement.
“Monarch has confirmed that the following companies have ceased trading and now entered administration:
- Monarch Airlines Ltd
Monarch Holidays Ltd (ATOL Number 2275)
First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
Avro Ltd (ATOL Number 1939)
As a result, we are sorry to inform you that, as of 2 October 2017, all future holidays and flights provided by these companies have been cancelled and are no longer operating.
This is an unprecedented situation and because there are up to 110,000 passengers abroad, the UK Government has asked the CAA to coordinate flights back to the UK for all Monarch customers currently overseas. These new flights will be at no extra cost to you.
Customers already abroad
If you are currently abroad and due to return to the UK on or before 15 October 2017 we are making arrangements for you to return home to the UK on a new flight, at the end of your holiday. These new flights will be at no extra cost to you.
We will of course prioritise vulnerable passengers, including unaccompanied minors, and make sure that family groups travel on the same flights.
For further advice and details of your new flight please go to the following resources for people currently abroad.
Customers yet to travel out of the UK
We are sorry to inform you that all future holidays and flights booked with Monarch are now cancelled as of 2 October 2017.
If you are booked on a Monarch Airlines flight, please do not go to your UK airport, as your flight will not be operating.
Further information is available at I have a future booking and have not travelled yet.
The page for customers abroad gives resources including information for
- What happens next
- My new flight back to the UK
- If my flight is delayed and I am ATOL protected
- If my flight is delayed and I am not ATOL protected
- Customers of Monarch Holidays
- I am having difficulties with my accommodation
- British Embassy or Consulate support
Customer Yet To Travel
The page for customers yet to travel gives information on protection and how to claim refunds if refunds are payable.
A key date is 15 December 2016. Flights booked directly with Monarch prior to that date are covered by atol and will receive info on how to claim.
Customers after that date are referred to Paypal or their card issuer to seek refund (though there is no indication whether they will receive one.)
Holidays (flights and accommodation as a package) booked directly through Monarch are covered by atol. Those booked via an agent are referred to the agent.