One of the most common complaints to our inbox this season, and reflected by a steady stream of negative posts on social media, has been that of consumers feeling ripped off by car rental firms.
Sometimes it is a case of reading the small-print, if an offer sounds too good to be true it often is, but there are plenty of cases that have caused enough concern at the Ibiza Consell that they have seen fit to introduce an initiative aimed at advising consumers as to how they can avoid problems, and what to do if they have them.
Ibiza and Balearic Government Council launch an information campaign on consumer rights in car rental
The director general of Consumer Rights of the Balearic Government, Xisco Dalmau, and the President-in-Office of Ibiza, Marta Diaz, presented the information campaign on consumer rights in car rental on August 22nd.
Posters and brochures were presented, published in four languages: Catalan, Spanish, English and German, with information aimed at both tourists and residents of their rights during different stages of car rental, namely Reservation, Collection, Use and Return.
Included are tips to prevent abuse and to have a ‘satisfying experience’.
The initiative, launched by the Directorate General of Consumer Affairs, in collaboration with the Directorates-General of Tourism and Mobility and Transport of the Government of the Balearic Islands, includes the creation of a quality mark which will identify companies that comply with the code of good practice.
The initiative is launched as a result of “various irregularities which have been detected this year in promotion and hiring of rental vehicles.
The aim is to strengthen the information available to car rental customers and alongside increased inspections during the summer they will encourage customers to make claims against those flouting the guidelines.
Included are factors such as how fuel policy is detailed, and the expectations of insurance coverage – stated as two of the main areas of conflict between customers and rental firms.
President-in-Office, Marta Diaz, has welcomed this initiative, which joins others already in place to combat illegal tourist rentals or pirate taxis “It is important to fight against the bad practice, which degrades the quality of our tourism product and the image of the island. ”
The Consell has received over 500 complaints in the past two years which have resulted in 55 actions being taken.
Download the advisory leaflet and poster here:-